Frequently Asked Questions About Our Quality CCTV Systems

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Eagle Eye Cloud Platform

The Eagle Eye Cloud Video Management System—or VMS—is a cloud security camera system that provides 100% cloud management, 100% mobile and web browser viewing, and if you want – 100% cloud recording.

  • Quickly add cameras from anywhere in the world using a desktop or mobile app
  • Easily monitor and adjust recording length and the retention duration
  • Customize their subscription plan to pay for only what they need and never for what they don’t
  • Use their existing camera setup (no need to purchase new hardware)
  • Cyber-security with cyber camera lockdown
  • Securely encrypted data
  • Private cloud data centers
  • 24/7 monitoring of indicators of compromises
  • First Responder real-time video access (link to video)

Every Eagle Eye product is designed to be fully functional from your mobile phone. The Eagle Eye mobile apps are efficiently designed, user friendly, and customizable to meet the clients’ needs.

Another unique feature of the Eagle Eye VMS is that the devices have no open ports. Because of this, there can be no unauthorized access from a network outside of the device, ensuring total cyber camera lockdown, and the data is encrypted as it is being recorded with bank level encryption.

Object Counting Keeps a running count of objects in both directions across a line by direction.

Line Crossing When an object crosses the line in the selected direction, an alert can be generated.

Intrusion Detection If an object enters a forbidden area, an alert can be generated.

Loitering If an object remains in a defined region longer than a specified time, an alert can be generated.

License Plate Recognition (LPR)- reads and displays license plates (can be applied to most HD camera images weather or not end user has an LPR specific camera) …angles of view and speed are important to consider which cameras to apply to.

Only IP and HD-TVI cameras can support analytics, and cameras should be capable of 16 frames per second for the MJPEG preview video, which is used for Analytics. Sixteen frames per second is the most accurate. Twelve fps will work, but the preview video will be very low quality

They are paid features and are charged per analytic per camera. So if you have 2 cameras with analytics and 1 unit has 2 analytics and the other has 3, a total of five analytics are subscribed to. 

Using Cloud storage for video surveillance provides multiple advantages for the end‑user:

  • The Eagle Eye Networks Cloud is entirely Cyber Secure with total encryption and triple redundancy to ensure the data is always protected.
  • With data stored in the cloud it can be made Accessible from Anywhere at any time by authorized personnel.
  • The cloud provides Immediate access to Video, both recorded and live stream.
  • Cloud storage offers Customizable storage Plans based on the user’s needs and uses versus the storage capabilities of a traditional on-premise device.
  • The Eagle Eye Networks Cloud VMS is Easier to Maintain than a conventional on-premise VMS because it does not require a dedicated IT employee to setup, monitor, and manage.
  • Using an Eagle Eye Networks Managed Switch and Bridge, our cloud VMS is a Plug and Play solutions leading to more straightforward and faster installs for customers.

Here at Black Box CCTV we work hard to meet the end user’s evolving needs and create the best possible VMS solution in the industry. We understand that every business is unique and that their VMS solution should be unique as well.

Part of being the best means creating unique VMS solutions to accommodate both small and large businesses. Our systems are not a “one-size-fits-all” type solution. Rather it’s a tailored solution meant to adapt to the specific needs of any business.

Some of the most popular business applications are small retail or franchise fast-food locations. Eagle Eye Networks is perfect for these types of businesses for a variety of reasons:

  • Low initial purchase cost – no new cameras or wiring
  • User friendly – no need for dedicated IT personnel to manage VMS
  • Access live video from anywhere – monitor their locations from desktop or mobile
  • Excellent for maintaining training standards
  • Control user access

Eagle Eye Contract Vault is a complete Cloud system for recording and archiving important transactions. Businesses can capture audio and video recordings of important events and store them securely in the Cloud. Users can enter pertinent information for each transaction and easily start/stop the recording with one click.

The Eagle Eye Video Management System contains many more user-friendly features that allow users to customize VMS experience entirely.

  • They support the vast majority of analog and IP cameras, so we are perfect for customers with cameras installed on-site.
  • They offer a wide range of analytics such as motion detection and object counting.
  • The user has total control over the amount of bandwidth dedicated to their VMS to prioritize bandwidth for their business when necessary.
  • They offer a fully functional mobile application; users can control their entire VMS from their smartphone or tablet.
  • They offer triple-redundant storage so that the user’s data is stored and backed up in three separate locations.
  • We offer flexible storage plans. Eagle Eye Networks can store your data anywhere from 2 days up to 5 years.
  • Users can customize their notifications, selecting which cameras and which types of notifications to receive from each camera
  • Users can get assistance 24/7 support directly from the application
  • They integrate with access Brivo access control extremely well.

Eagle Eye Networks utilizes Complete Privacy Encryption, technology implemented in the Eagle Eye Security Camera VMS and Eagle Eye Video API Platform that encrypts and keeps the video private and secure. All data undergoes bank-level encryption at rest and during transmission, keeping it secure from beginning to end.


ISO 27001 and SOC 2 Type 2 are rigorous, independent audits that software as a service customers demand and deserve. These distinctions provide customers with the highest level of confidence that customer data is protected and secure in any Sauce Labs test environment. (Source Sauce Labs Achieves Both ISO 27001 and SOC 2 Type 2 Certification for Entire Portfolio | Business Wire)

Eagle Eye Camera Compatibility

The Eagle Eye Security Camera VMS is compatible with a large number of ONVIF and analog cameras. We are constantly adding new cameras to the list – check the current list of compatible cameras here.

No problem! The Eagle Eye VMS system work with the majority of analog cameras. There’s no need to do a complete overhaul of your analog system if you aren’t ready, the Eagle Eye Security Camera VMS has built in encoders that will work with your existing analog cameras. If you know you will be moving towards digital in the future, the Eagle Eye system is a great transition as it works with both analog and IP cameras.

IP Cameras are the new generation of digital cameras. Analog cameras are the older generation cameras with a similar quality to a VCR. While analog cameras are fairly inexpensive, the picture quality often leaves a lot to be desired. The new digital IP Cameras provide better pictures as well as many additional capabilities such as analytics and wireless options.

The Eagle Eye VMS does work with a number of PTZ cameras. Check our camera compatibility list to see if your camera is included.

The Eagle Eye VMS does work with a number of wireless cameras. Check the camera compatibility list to see if your camera is included.

We have several paths to identify compatibility for IP cameras. Initially contact us and we will check to make sure the product has the 3 basic needs: OMVIF Profile S; two stream capability with 1 being Mpeg and the second being one of the resolutions you desire; and H.264 compression. If it meets these basic requirements, we have not had an issue where we could not use them yet.

If you have a spare camera Contact us and we can set up a test on our bridge and get it verified and even show you what it looks like.

All our standard cameras we design with come with a 10 year warranty, their support is excellent, and they are reasonably priced. The company also has edge analytics and is a leader in the industry for AI search subscriptions. It is a great choice of product with or without the cloud.

Yes, Eagle Eye Network has a line of body cams (features below), and can be managed with your on site video under Eagle Eye VMS

  • 180° field Panomorph lens giving you clear pictures even on edges.
  • Always-on networking through 4G LTE or Wi-Fi allows for live remote access to the camera for alert notifications, live streaming, and remote control.
  • Wi-Fi (2.4G/5GHz, 802.11 a/b/g/n/ac)
  • On-board recording functions allow for local recording to secure flash storage and automated upload to Eagle Eye CameraManager.
  • Accurate GPS positions can be captured, streamed, and recorded, allowing for complete control over device location-tracking functions.
  • Built ruggedly, the camera operates in harsh environments, and power optimizations allow it to be used during entire shifts without compromise.
  • Allows for 16 hours of usage

Using the Eagle Eye Security Camera VMS

Only an on-site appliance, the bridge. Additionally, while some of the models have a built in PoE component, we recommend using an Eagle Eye Network Managed PoE switch for the models that do not.

The bridge is Eagle Eye Network’s cloud-managed on-premise appliance that connects the cameras to the Eagle Eye data center where the video is stored. The bridge buffers the video in case the internet connection goes down. The bridge also does the encryption, data de-duplication, bandwidth management, motion analysis, and compression of the video.

It’s simple. In fact, here is a video of a 6th grader setting up the Eagle Eye Bridge in less than 5 minutes.

There is no need for any IT resources to initiate, set up, or manage a typical installation. But we know sometime there is a need to identify mac addresses, static IP’s, etc. for internal protocols.

No download needed for the on-premise appliance. Plus, we manage updates for the bridge remotely, so no effort from the user is required.

Only the Eagle Eye App is required to download if a mobile device will be used.

Nothing, same functionality, and layout. Just use your fingers instead of a mouse/trackpad.

Users can also set up real-time video access for First Responders in the event of an on-premise security compromise. Users can choose who they wish to notify as a First Responder and to which cameras these individuals have access. This is incredibly helpful, for example, when law enforcement needs to view a specific time frame of video. Users can provide access to the camera to the individual to search through the video for the information they need alleviating the user from dedicating time and resources to searching through video footage for a specific incident. Furthermore, first responders can download and save the video for which they are searching

We recommend 400 kbps per IP camera. This is not a rule, however. Our system is flexible and there are many different settings that can be adjusted to make our system work with your upload bandwidth. Read this for an in-depth look at bandwidth, along with some examples.

Each system and situation is unique, but I will answer how I calculate the maximum at the end of this answer. Unless you are desiring recording 24/7, a proper system is only keeping recordings for history when it needs to, upon a motion in an area, during certain hours of the day, upon some tripwire or other AI enhance feature, or a combination of one or more of the previous “initiates”. So the bandwidth on the network and into the cloud varies (See FAQ “How do I make sure I have enough bandwidth during business hours” for more on bandwidth control).

To calculate a base max upload speed requirement, use 1MP=1MBps. So, if you have six 4MP cameras, recording at 2MP images, consider a 12MBps upload speed needed (6x2=12). As you can see it is calculated on the actual image being recorded not the max image capability of the camera.

The Eagle Eye Network Bridge can be set to a percentage of available network speed and/or during a window of time. It samples the upload speed to the server every four hours and adapts its upload push.

Each system is unique, but with the capability for the Eagle Eye Network bridge to record about 2 days of video, as long as the total recordings tagged for cloud retention balance with the available upload capacity during the non-business hours it should be possible.

Also making sure all the cameras are only tagging the streams to the cloud when needed, by not tagging the wind blowing the trees as an example, reduces the total data file size to be upload.

Weather like rain, snow, and heavy winds will always exceed the minimum movement thresholds and tag video for upload that it would not during cloudy or sunny days.

Not maintaining your cameras to be free of insects will not only impede your recorded view but will exceed the minimum movement threshold settings.

Black Box CCTV checks your system monthly for overall data speed capability, upload needs, and a per camera feed upload need. Issues are reported back to you asking to allow us to make corrective actions, or if we have your permission on file, we will go ahead and make them. To ensure the changes do not affect the systems goal to tag valid video, a visual check on recorded video is done shortly after.

As many as you want. In fact, the Eagle Eye VMS is ideal for multiple locations.

There is no maximum number, there is no charge nor user license requirements.

From the web or our dedicated mobile apps

Black Box CCTV owns the bridge. We also keep it updated, maintain it, and address any issues that there might be with it. In the case of the CMVR, you own it. You also own the Cameras and managed switches that are obtained through us. Of course, your installed infrastructure cabling is yours.

Your uploaded video is not lost on either product (Bridge or CMVR). If it has not been up-loaded to the cloud then it is a possibility I hate to say. With proper balance of video to upload capacity, and notification management, the issue, so far, has been manageable.

Eagle Eye Network does provide a rapid response replacement subscription for those that require as little downtime as possible upon a failure.

Storage on the edge is another solution that can be deployed and managed to minimize loss of video.

That is your choice. You can set all or individual cameras up as Private and Black Box CCTV will have no feed nor access to recordings. It is suggested to wait after 60 days from installation of any camera, as it takes about 2 months of daily/weekly review and set up to dial each camera to minimize the upload speed needs.

The private setting also will not allow Black Box CCTV to review a night recording during the monthly checks for spots/dirt/illumination issues. If during our monthly review a camera is found to be on Private, An email will be sent out to have you turn privacy off for the monthly review with a date of the review. A small administration fee will be added to the account for the reschedule.

The Privacy setting will need to be turned off prior to any troubleshooting diagnostic, camera setting changes, assistance with review of footage, clip archiving, etc. that may need to be required or requested by you.

End users that select the privacy setting are charged by BLACK BOX CCTV a small administration fee per camera (only those on privacy) for the extra steps involved to maintain the system.

Watch the video about Eagle Eye Video Search.


Video replication takes a stream from the camera, while another stream goes to your on-site device. Then typically all of the features available through the Eagle Eye VMS are available for those streams.

Your chosen responder receives an email and login link. They now have viewing, searching, and archiving capabilities on the views that you selected for them.

No problem, We would use a CMVR as an onsite storage appliance to upload within the bandwidth available. However, there has to be a balance of desired video clips, desired resolution, total disk capacity, and total ISP upload availability.

Yes, we have Hybrid bridges, or can use an encoder as a mid-ware appliance. When ready to improve the images, we can still typically use the coax infrastructure, if running new cat wire does not make sense, using another partner -- NVT Phybridge IP over Coax solution.

There are many solutions that are possible, from using HVI-TV ip cameras to upgrade the image to running new wires into cluster areas for true IP/Poe cameras, or a combination of the two solutions. Plus, we have wireless bridges to communicate with specific wireless cameras.

We would leverage a Flex Cloud storage solution, allowing you to keep on-site all of your video and then on a camera by camera basis use cloud storage to meet your compliance needs at the resolution needed to meet those compliance standards.

Leveraging the off-site storage ability of the Eagle Eye VMS platform provides a camera-by-camera choice, allowing you to choose the best mix of cameras to secure video off site at the retention length desired (camera by camera) and resolution (camera by camera). Many clients retain their high definition on site but retain lower resolution off site to best manage their risk and liability.